Professional Objective: Consulting, facilitating, coaching, and training for organizational development with a specialization in multicultural organizations and cultural competency.

Special Qualifications: 

• Insightful analyst of organizational leadership and culture, employee attitudes and performance

• Competent organizer, facilitator, and leader of  groups developing mutually beneficial projects

• Solid, experiential and academic background in human behavior, leadership, psychology, Hispanic cultures, multicultural workplaces, and human resource issues

• Fluent  in Spanish as a second language

• Excellent public speaking presence and interpersonal skills

• Engaging facilitator, trainer and educator

• Able to quickly problem-solve and present alternatives to difficult interpersonal situations

 Experience and Achievements:

·       Assessed organizational development needs through meetings with executives and supervisors, written surveys, employee focus groups, and professional experience with other organizations.  Provided honest and objective feedback to client.  Consulted with organizations’ task forces or leadership teams to determine next steps to be taken in the organizational change process 

·      Developed corporate management teams, multicultural departments, and organizational communication and systems  to improve productivity and performance. Facilitated strategic planning. Met in consultation groups, employee focus groups, and trained in targeted areas identified through assessment and consultation.  Led board development programs for nonprofit agencies.    

·       Resolved organizational crisis situations  in government and  for-profit agencies, such as: leadership breakdown within a major department, interpersonal conflict between key  personnel, sexual harassment with potential for employee litigation, conflicts between self-directed work teams,  values differences among team  foremen, and conflicts between co-owners of family businesses.   Analyzed processes, prepared alternative solutions, executed advantageous interventions, and provided written  reports and follow-up recommendations to chief executive officers. 

·      Coached over 150 small business owners, managers of larger companies, departmental heads, and city officials  to become more successful regarding personnel issues, time management, stress management, leadership, and identifying personal and business values and priorities.  Contracted with Right  Management Consultants International as one of the company's certified coaches.

·       Built cooperation in full-day retreats for groups such as boards of directors, management teams, professional associations such as physicians associations,
and on-line workers.

Planned and facilitated strategic planning and business planning sessions.
Built cooperation in full-day retreats for groups such as boards of directors,
physicians, and on-line workers.   Facilitated communication during closed-door
conferences between management and personnel.   Conducted focus groups for
determining key business issues within companies.  Facilitated conflict resolution
meetings with key company personnel.   Facilitated relations between visiting Latin
American businessmen and US executives.

• Trained employees of large multi-national companies, mid-sized firms, government agencies, and family businesses in skills such as: creative thinking, cross-cultural communication, supervisory techniques, listening and speaking, leadership,  team building, resistance to change and change management, sexual harassment, workplace violence prevention, interpersonal and organizational communication, time management and planning, and safety compliance through teamwork.  
  

• Led educational seminars for business owners and mangers; presented on-site or at business and professional associations such as the Chamber of  Commerce, the National Association of Sales Persons, the Sonoma County Personnel Association, The Business and Professional Women’s Association, the Lorman Educational Services,  the County Farm Bureau.
  

Program Director:  California Healthcare Interpreting Association. Coordinated and helped developed the L.I.S.T.E.N. Program to assist medical facilities with creating and
sustaining culturally competent language assistance services to patients who have
limited English proficiency.

Chief administrator for hospital-based counseling program .Coordinated with CEO and  Controller regarding financial planning, program development, and marketing.   Santa-Ana Tustin Community Hospital, Santa Ana California. 

Chief administrator and program developer for school-based counseling program . Created and implemented start-up counseling program with discretion over annual budget of  approximately $200,000 in 1993. Contracted for nearly four years with county
administration at the Sonoma County Office of Education, Santa Rosa, California. 

Adjunct Faculty.  Instructed undergraduate adults.  Organizational Behavior Department, University of  San Francisco;  Santa Rosa campus for Professional Studies, teaching  Organizational Communication

 Instructor. College of Continuing Education, California State University, Sacramento, current; Contract Education Department of Santa Rosa Junior College; current
Los Rios Community College, Sacramento, current

General private practice in clinical and forensic psychology . Established thriving practices in  Southern California and Northern California.  During early years, conducted general child, adolescent, and adult therapy.   In later years, specialized in
stress and trauma disorders,  crisis intervention, critical incident debriefings, and
industrial injury . Consulted with attorneys  regarding workers’ compensation,
personal injury, sexual harassment, and criminal offenses such as embezzlement
and sexual assault.   

Vice-President. LaCalle Psychological Services, Inc. Owner and administrator of multi-disciplinary group practice. President: José LaCalle, Ph.D., husband. Simultaneous offices in Santa Ana, Santa Rosa, San Francisco, and Sebastopol, California. Managed organization of 28 employees Administered budget, accounts, human resources, and contracts 

President, Bella International, Inc. Freestone, California. Organizational development and business facilitating, management consulting, program development, exporting and importing; agricultural management.  

Education: 

Ph.D. Leadership and Human Behavior. United States International University, San Diego, California  with campuses in Mexico City, London, and Kenya.  This university is now known as Alliant International University.

M.S. Counseling. Department of Education. California State University, San Diego, California 

B.A. Speech and Communication. University of Washington, Seattle, Washington 


Licenses and Credentials: 

Psychologist, PSY5207 California Board of Psychology 
Community College Instructor, California Board of Education 


Professional Appointments:

California Board of Industrial Relations 
Qualified Medical Examiner (QME) 1992-1994 
California Board of Psychology (1986 to 1997) 
Commissioner for Psychology Examining Committee 


Memberships and Professional Affiliations: 

International Association of Facilitators
Sacramento Area Human Resource Association, Chair of Inclusion
    Resource Group and past Board Member
International Management Consultants, Sonoma County 
American Society for Training and Development,
    past Board Member 
Personnel Association of Sonoma County, past Board Member 
Sacramento Hispanic Chamber of Commerce, Board Member
American Psychological Association 
Hispanic Chamber of Commerce of Sonoma County;
    past chairperson for speakers’ bureau 
Sonoma County Farm Bureau, past co-chair for labor committee 


Keynote Addresses:

"Leadership in Multicultural Organizations," 2003 State Educational Conference,
International Association of Professionals in Employment Security, Sacramento, California, March 2003

"They Don't Wear Goggles Where I Come From", Eighth Annual AgSafe Conference in Seaside, California.  February 2002

Recent Publications:

"The Cultural Divide in Ethnic Family Businesses," Family Business Magazine, to be published winter 2005

"How to Choose the Right Mayordomo, " California Association of Nurseries,
summer 2005

“How to Be a Good Patrón”, California Association of Nurseries, summer 2003

"Holiday Stress for Family Businesses," Sacramento Hispanic, November 2002

"Set an Example of Excellent Customer Service,"  Sacramento Hispanic,  September 2002

“Multicultural Business Communication,” Sacramento Hispanic, June 2002 

“Has Your Company Considered Doing Business in Mexico?”  Latino Journal, November 2001 

“Nine Steps to Solving Business Problems,” Hispanic Bulletin, October 2001 

“Do What I Say and Not What I Do”, Hispanic Bulletin, September 2001

"Dignity: What It Means to Your Hispanic Workers and How to Preserve It,"  FarWest Magazine,   August, 2000

"Professional Corner: How to Communicate with Hispanic Employees."  Digger Magazine,  Oregon Association of Nurserymen, April 1999.

"Interpersonal Conflict: Dangers and Solutions," Practical Winery and Vineyard, October, 1998

"When Trauma Strikes Your Workplace," Practical Winery and Vineyard, April, 1998

"Building Teams Among Hispanic Workers," Practical Winery and Vineyard, January 1998

Viewpoint on Unions: "Hispanic Workers Favor Kinship with Owners", Wine Business Monthly,   November, 1997.

"Diverse View on Diversity," Sonoma Business Magazine, April, 1997

"Cross-Gender Communication in a Cross-Cultural Workplace," Practical Winery and Vineyard,  July, 1997.

"Cross-Cultural Communication With Your Immigrant Hispanic Employees," Practical Winery and  Vineyard, July, 1997

"How to Be a Good Patrón (Boss) to Your Hispanic Employees," Practical Winery and Vineyard,  October, 1996.

"Protecting the Women in Your Workplace from Violence," Security Management Bulletin, Simon and  Schuster, 1995.

"Immigrant Hispanic Employees: A High Priority," LPS, Inc. newsletter, Cross-Cultural Resource, spring, 1997.


Public Service and Non-Profit Presentations: 

"HR Drama: Real or Imagined?"  Leveraging Our Diversity, A Multi-Cultural business Forum, hosted by Alliance for Businesses and Community; Valley Vision, Sheraton Hotel, Sacramento 2004

"Multicultural Communication." Sacramento Area Human Resource Association Annual Conference, Doubletree Hotel, Sacramento 2004

"Success in a Multicultural Organization,"  Northern California Nonprofit Resource Center,  2002

"Managing a Multicultural Organization," Northern California Nonprofit Resource Center, 2001

"How to Be a Successful Employee"  presented in Spanish to the public on behalf of the Hispanic  Chamber of Commerce of Sonoma County, 2000

"International Negotiations from a Cross-Cultural Perspective,"  Fundacion Konrad Lorenz, Bogota,  Columbia, 1999

"How to Overcome Workplace Negativity,"  Community Education, Santa Rosa Junior College  1999 and 2000

"Identifying and Meeting the Needs of Your Immigrant Hispanic Employees,"  Personnel Association  of  Sonoma County, California and the Farm Employers Labor Service of Oregon, 1999 and 2000

"Networking Skills for Professional Success". Personnel Association of Sonoma County, January, 1998 

"Defusing Hostility", a topic within a seminar titled Understanding Workplace Conflict and  Improving  Mediation Skills. University of California, Agricultural Labor Management Office. Seminar  Chair: Gregorio Billikopf Encina; October, 1997, Merced, California. 

"Workplace Stress and Violence: Cross-Cultural Contributors Relevant to Hispanic Employees. "  American Board of Forensic Psychology, Vancouver, Canada, April 19, 1997 

"Safety Compliance." Sonoma County Farm Bureau, March 1997 

Spring Executive Leadership Series. Topics:" Leadership, Beyond Team building; Survival Planning,   Preparing Your Company to Go On Without You; Developing a Board that Delivers What  You Need."  Sonoma State University, Extension, 1997. 

"Business Strategies for Success: Doing Well by Doing Good". Santa Rosa Junior College,  January,  1997. 

"Cross-Cultural Communication in the World of Business." Industrial Relations Department, University of  Guanajuato, Mexico, August,1996 

"Violence in the Workplace." Co-presented with Jay Putnam, Attorney at Law; Sponsored by the  Sebastopol Chamber  of Commerce, April, 1995. 

"Time Management for Medical Office Staff. "Sponsored by West Sonoma County Medical Office  Personnel. Place:  Palm Drive Hospital, fall, 1995.